Coronavirus (COVID-19) Impact + Readiness

We want to let you know that no matter what happens, we are here for you – in our branches, through customer service centers, and through online and mobile banking.

Our top priority is delivering superior service and keeping our team of employees healthy and safe. Just like many of you, we are navigating changes to everyday life and doing our part to reduce the spread of Coronavirus (COVID-19) through social distancing. Our technology allows operating systems and services to continue running, and our ability to serve customers will not be disrupted by team members working remotely, as we are available via phone, text, and email.

PPP + Loan Forgiveness Resources

Visit our Paycheck Protection Program Resource page to view a series of webinars and presentations aimed to help you navigate the PPP application process and better understand details of loan forgiveness.

Important Numbers for Customer Assistance

Customer Service: Contact one of our Customer Service Representatives at (916) 567-2899 or (800) 564-7144 with questions, concerns or suggestions. Our representatives are available Monday through Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to 1:00 pm. They are also reachable via email at [email protected].

Bank at your convenience, 24-hours a day – Mobile + Online Banking

Bank anytime, anywhere: Online and mobile banking allows you to check balances, pay bills, transfer money and more from your computer or mobile device.
Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks through River City Bank’s app.

Economic Impact Payments

Economic Impact Payments, also referred to as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees. To check on the status of your Economic Impact Payment visit the Internal Revenue Service (IRS) at www.irs.gov/coronavirus/get-my-payment.

For more information on eligibility and payment amounts, visit the Economic Impact Payment Information Center at www.irs.gov/coronavirus/economic-impact-payment-information-center.

Frequently asked questions

Are River City Bank branches open?

For the safety and health of our employees, customers, and communities, we have decided to make some changes to the hours in our retail locations. Our locations remain open Monday through Friday from 10am-4pm. Most ATMs will not be affected by these changes.

View the complete list of our locations and updated branch hours.

**Effective March 1, 2022, per California Department of Public Health (CDPH) guidelines, the requirement that unvaccinated individuals mask in indoor public settings will move to a strong recommendation that all persons, regardless of vaccine status, continue indoor masking.

We believe these are the right steps to take to prevent the spread of the coronavirus (COVID-19) and maintain essential banking access. We encourage our customers to use online banking and our mobile banking app for around the clock account access.

What should I do to protect my account?

While individuals and businesses around the world are coming together in response to the fast-changing COVID-19 emergency, cybercriminals are using this time to try and catch people off guard. With daily routines disrupted, it is imperative that you stay vigilant in protecting your personal and financial information. Please keep your guard up and remember some cybersecurity basics:

No bank, including River City Bank, will ever ask you to provide confidential banking information through an email, text, or link.
Double your login protection by enabling multi-factor authentication.
Stay protected while connected by only using secure and password protected networks.
Shake up your password protocol by using different passwords for each site you access.
When in doubt about bank communication, reach out to us at a known phone number to verify. This is true of communications you receive from other businesses or individuals, too. Perform a call back with a phone number known to you and not in the communication in question to validate the communication’s credibility prior to taking action.
COVID-19 related phishing emails and malicious websites are popping up. When researching the coronavirus and related topics use credible sources, such as the CDC, to obtain information.

At River City Bank, maintaining the safety and security of your finances is top priority. Visit our safety and security page for more information on how to safeguard yourself from fraud.

What if I can’t make my mortgage payment?

River City Bank is here to help if you are in need of mortgage assistance. Please call our mortgage team Monday through Friday from 8am-5pm PST at (916) 567-2755 or (800) 564-7144. You may also reach them by email at [email protected].

What is River City Bank doing to respond to the coronavirus?

River City Bank is actively monitoring information from world and local health agencies, including the Centers for Disease Control and Prevention, to ensure the actions we are taking are in line with the latest recommendations and guidance. We will continue to be as responsive, employing every resource we have to support you and our employees.

How will River City Bank let me know if there are any changes in access and services?

We will provide periodic updates as the situation requires. Any changes to branch access or services will be communicated on our website, by email, and through our social media channels.

If you have any questions or concerns, please do not hesitate to reach out to your Relationship Manager or a Customer Service Representative at (916) 567-2899, or (800) 564-7144, or by email at [email protected].

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