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Customer Alerts

New Call Center Hours

Effective July 31, 2026, River City Bank Call Center hours will be 8 a.m. to 5 p.m., Monday through Friday.

For questions, please ask a branch employee or contact Customer Service at (916) 567-2899 or (800) 564-7144 during current hours:
Monday through Friday: 8 a.m. to 6 p.m. or Saturday 9 a.m. to 1 p.m. You may also email [email protected].

Granite Bay Branch Temporary Closure

Our Granite Bay branch will be closed Monday, June 22 through Thursday, June 25, 2025 for a parking lot repaving project by the property owner. The branch will reopen for normal business hours on Friday, June 26.

Customer Service

Contact one of our Customer Service Representatives in Sacramento at (916) 567-2899, or elsewhere in California at (800) 564-7144. Our representatives are available Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.

Branch hours vary. Please see the individual branch hours for each location below.

Send a Secure Email

Contact customer service with an encrypted email – send a secure message.

Lost or Stolen ATM/Debit Mastercard

To report your River City Bank ATM/Debit Mastercard as lost or stolen, please call (916) 567-2899 or (800) 564-7144. This service is available 24/7.

Media Relations

For media or news inquiries, please contact our Marketing Department. To get the latest River City Bank news, visit the Insights Blog and Press Releases pages.

Corporate Locations

Corporate Headquarters – Sacramento

2480 Natomas Park Dr., Suite 150
Sacramento, CA 95833
(916) 567-2600

Get the driving directions to Corporate Headquarters.

Hours:
Monday-Friday | 8:00 a.m. – 5:00 p.m.
Corporate HQ’s holiday schedule.

Commercial Banking – San Francisco

201 Mission Street, Suite 1300
San Francisco, CA 94105
(415) 293-4200

Get the driving directions to the San Francisco location.

Hours:
By appointment only
San Francisco’s holiday schedule.