Frequently Asked Questions (FAQs) + Customer Notices

What can we help you with today? We are here to assist. Below are the most commonly asked questions, along with additional resources to assist you with your banking needs. You may also reach out to one of our Customer Service Representatives in Sacramento at (916) 567-2899, or elsewhere in California at (800) 564-7144. Our representatives are available Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Check back often, as we will update this page regularly.

Where are River City Bank branches located and when do they open?

There are 8 branches in the Greater Sacramento region and a commercial banking office in San Francisco. View branch locations and hours here.

How can I order checks?

To order personal checks, visit or call Deluxe Customer Service at (877) 838-5287.

To order business checks and forms, visit or call Deluxe Customer Service at (800) 865-1913.

How do I make a change of address?

Please visit a branch or call customer service at (916) 567-2899View our branch locations.

How do I enroll in Online Banking

It’s easy to sign up for River City Bank Online Banking. Visit our online banking page to learn how to enroll.

How can I open a checking or savings account?

Visit one of our conveniently located branches.

What do I do if my ATM or Debit Card is lost or stolen?

If you have lost or misplaced your ATM or Debit Card, call (916) 567-2899 or (800) 564-7144 as soon as possible. Please follow up in person at your local branch if you have further questions.

I’m traveling soon and I’m not sure what to do with my River City Bank account. Are you able to help?

Traveling can be hectic, so we’ve made things a little easier when it comes to your River City Bank account. Our secure banking services and stringent fraud protection are designed to give you peace of mind. With proper planning, together we can make sure your experience using your debit card while traveling goes smoothly. Check out our travel tools and tips.

What do I do if I think I am the victim of fraud or identity theft?

Immediately contact River City Bank at (916) 567-2899 or (800) 564-7144. To learn more about personal fraud protection, keeping your finances safe at home and abroad, and what to do in an emergency, view our safety and security tools.

Customer Resources