The security of your Personal Online Banking experience remains one of River City Bank’s highest priorities. With cyber threats targeting internet banking platforms increasing, we have made the decision to remove the ability to authenticate by answering verification questions that are derived from public or commercially available records.
As of 3/29/20, if you need to change your password, are locked out of online banking, or are attempting to log-in from a new device, you will be required to obtain a one-time security code. This code will come in the form of a phone call or a text message to your phone number that is on record with the bank. If you have any questions, or would like to review your phone number(s) on file, please visit your local branch, or call our customer service center at 916-567-2899 or 1-800-564-7144.
For your security, we will rely on telephone codes for authenticating. You will have the option to:
This is known as ‘out-of-band authentication’ and it relies on “something you have” (your phone), rather than “something you know” (like the answers to the security questions).