Out-of-Wallet Authentication Removal
The security of your Personal Online Banking experience remains one of River City Bank’s highest priorities. With cyber threats targeting internet banking platforms increasing, we have made the decision to remove the ability to authenticate by answering verification questions that are derived from public or commercially available records.
As of 3/29/20, if you need to change your password, are locked out of online banking, or are attempting to log-in from a new device, you will be required to obtain a one-time security code. This code will come in the form of a phone call or a text message to your phone number that is on record with the bank. If you have any questions, or would like to review your phone number(s) on file, please visit your local branch, or call our customer service center at 916-567-2899 or 1-800-564-7144.
Frequently Asked Questions
Out-of-Wallet Question Authentication Removal
1. Why are you removing the Questions as an option for authenticating when logging in to online banking?
- We are doing so because the questions are derived from publically available personal information. Because of this, there is a higher likelihood that a cyberthief could obtain this information and then try to take-over your online banking profile by re-setting your password and then gaining access.
- We want to ensure your personal banking information is secure from such possibilities.
2. Are you removing this option because River City Bank was breached or a customer’s information was compromised?
- This change is a proactive decision on the part of the Bank to increase online security in order to help prevent such events from occurring.
3. If the questions option is going away, what are my other options for authenticating?
For your security, we will rely on telephone codes for authenticating. You will have the option to:
- Receive a phone call to your phone number of record whereby you will be asked to say or punch in the code that is shown on the online banking screen.
- Receive a text message containing a code that you will then need to enter in to the online banking screen to continue.
This is known as ‘out-of-band authentication’ and it relies on “something you have” (your phone), rather than “something you know” (like the answers to the security questions).
4. Will I be charged for receiving a phone call or text message?
- River City Bank does not charge for this feature. However, your telephone provider may impose a fee, please reach out to them for more details regarding the fees for your plan.
5. What do I do if I am prompted to ‘Continue with One-Time Security Code,’ and I do not have my mobile phone with me?
- Unfortunately, you will not be able to log-in until you can confirm via a passcode. We suggest that you provide us with additional phone numbers (such as a work or home land-lines) so that we can put them on file for you. This way you can proceed by receiving a phone call to one of these numbers on file.
6. Will I be prompted to ‘Continue with One-Time Security Code’ every time I sign in?
- This prompt appears under certain circumstances such as attempting to log-in from a new computer or device; logging in after your computer’s history and cookies have been cleared; or attempting to self-reset your password.
