Frequently Asked Questions
For questions regarding our services or your account, please view the FAQs below:
Resources
Where are RCB Branches and when are they open?
There 12 branches in the greater Sacramento region and a commercial banking office in Walnut Creek. View branch locations and hours here.
How can I order checks?
To order personal checks, visit www.deluxe.com or call Deluxe Customer Service at (877) 838-5287.
To order business checks and forms, visit www.deluxe.com or call Deluxe Customer Service at (800) 865-1913.
How do I make a change of address?
Please visit a branch or call customer service 916-567-2899. View branch locations.
How can I open a checking or savings account?
Visit one of our conveniently located branches.
What do I do if my ATM or Debit Card is lost or stolen?
For ATM Cards call (916) 567-2899 or (800) 564-7144.
Please follow up in person at your local branch if you have further questions.
What do I do if I think I am the victim of fraud or identity theft?
Immediately contact River City Bank at (916) 567-2899 or (800) 564-7144. To learn more about personal fraud protection, keeping your finances safe at home and abroad, and what to do in an emergency, view our safety and security tools.
