Frequently Asked Questions
For questions regarding our services or your account, please view the FAQs below:
Resources
Where are RCB Branches and when are they open?
There 10 branches in the greater Sacramento region and commercial banking offices in San Francisco and Petaluma. View branch locations and hours here.
How can I order checks?
To order personal checks, visit www.deluxe.com or call Deluxe Customer Service at (877) 838-5287.
To order business checks and forms, visit www.deluxe.com or call Deluxe Customer Service at (800) 865-1913.
How do I make a change of address?
Please visit a branch or call customer service 916-567-2899. View branch locations.
What do I do if my ATM or Debit Card is lost or stolen?
For ATM Cards call (916) 567-2899 or (800) 564-7144.
Please follow up in person at your local branch if you have further questions.
What do I do if I think I am the victim of fraud or identity theft?
Immediately contact River City Bank at (916) 567-2899 or (800) 564-7144. To learn more about personal fraud protection, keeping your finances safe at home and abroad, and what to do in an emergency, view our safety and security tools.
Customer Resources
Here is our Privacy Policy
View the Online Cash Management Agreement
Review the Mobile Banking Agreement
Take a look at the Online Banking Terms and Conditions
View the Beneficial Ownership
View our Notice of Change in Terms
Take a look at our Account Terms and Conditions
Review our Privacy Notice
Following is our Fee Schedule – Business
Take a look at our Fee Schedule – Consumer
