Card Controls and Alerts are new features within the River City Bank consumer mobile app that allows you to control how, when, and where your debit card(s) are used. It is a simple and secure way to manage and monitor your payment transaction activity. Card Controls and Alerts can help keep your payment cards safe and provide instant notifications whenever your card is used.
Card Controls require you to have a River City Bank Debit Mastercard and the River City Bank consumer mobile app. You will also need an Apple or Android smartphone.
Enrolling in Consumer Online Banking is a prerequisite for mobile banking.
It is simple. If you have an iPhone, download the app from the Apple store. If you have an Android phone, you download the app from the Google Play store. Once the app has successfully downloaded to your smartphone, you can begin to register your cards.
No. There are no additional Bank fees to use Card Controls.
Unlimited. But the card(s) must have been issued from River City Bank.
You may register your River City Bank Debit Mastercard.
In general Android – version 4.3 or later and Apple (iOS) – device model 5, 5C, 5S, 6, or 6 Plus, 7, 7+, or X with iOS operating system version 9.1 or higher and all future device/releases going forward are supported. Note: some devices require more recent operating system versions to access all mobile banking features. For questions contact us at 916-567-2899 or 800-564-7144 during regular business hours.
Please contact us at 916-567-2899 or 800-564-7144 during business hours, and one of River City Bank’s customer service representatives will be more than happy to assist you.
Your email address is needed in case you forget your password and need to reset it.
You can begin using the service immediately. By turning the card off, the green button on the top right corner will turn grey. This means that all transactions (except for reccurring) will be declined. When ready to make a purchase simply turn the card back on. It is that easy. Now you have the ultimate control to combat fraud.
After you become comfortable with the on/off function you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, receive real-time alerts, and much more.
It is an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type, and merchant category.
No. Using Card Controls does not change the status of your account.
It happens immediately after you set and save the option.
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions.
No, My Region and International cannot be used at the same time.
Review your Card Control settings as you may have additional Card Controls set on your card. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.
Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by transaction type, merchant type, and threshold amount.
Only the primary device will receive alerts.
Just download the app to your new smartphone and log in with your current user id and password. You can then set your controls and alert preferences.
You will have to add the new account to Card Controls. This can be done by selecting “Add” on the Card Controls main page. Be sure to “remove” the old card.
There is a “Help” function when you select the “More” button at the bottom of the app. If you need additional help, please contact us at 916-567-2899 or 800-564-7144 during business hours.
Go to the Card Controls main page and select the card(s) you wish to remove. Click remove.
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