Phishing is a scam that uses email to deceive you into disclosing personal information. Criminals send thousands of emails hoping to trick some into falling for their scam. The email may appear to come from River City Bank, but it does not. It may sound urgent and warn you to update or verify your bank information by clicking on the link contained in the email. These emails are fake and do not come from River City Bank. No bank, including River City Bank, will ever ask you to provide confidential banking information through an email or link.
Phishing Examples and What You Should Do:
- The criminal sends an email purportedly from a member of your business or one of your suppliers and requests you to wire funds. Before you react, pick up the phone and obtain verbal verification from your contact using the phone number you have on file, not one that may have been provided by a fraudster.
- If you get an email that warns you that an account of yours will be shut down unless you reconfirm personal information, or that the bank is “missing” information about your account, do not reply or click on the link in the email. To confirm if a River City Bank email solicitation is legitimate, please call our Customer Service Center at (916) 567-2899.
- To learn more about cybersecurity and best practices, visit our Safety & Security page.